FAQ

How do I place an order?

Easy! Simply add the T-Shirts and Hoodies you want to the cart. They are found in our shop menu, and in our collections. Select the color and size you want and simply hit the add to cart button! (TIP: You save on shipping by adding more items to your order!) You can then select your preferred mode of payment, i.e. via Paypal or your credit/debit card.

How do I know what size is best for me?
You can find all information regarding sizing in our Size Guide section. Our shirts are US/EU sizes, they do not run small. They are a bit longer than standard.

How long does it take for my order to ship?

Our normal processing time varies depending on the size of the order. On an average, it takes us 1-4 days to print and process it. We print your clothing one by one, so when you buy from us, we get the garment ready, cure it, print on it and let it dry out before sending it out. Each product we send you is unique and made specifically for you!

Once we finish printing and drying your order, we directly ship it out to your address. Most of our clothing is printed in the US, but we have recently expanded into Europe! We now have print shops in Germany and Czechia! So if you are in Europe and make a purchase from us, you'll get your items quicker, and without worrying about customs and taxes.

The table below gives you an estimate on our shipping times. (This is not subject to the new COVID-19 restrictions, please add an extra 0-15 days accordingly)

Country Shipping Time (Add 1-4 days for us to make your order)
USA 2-7 days *
Canada 4-15 days
Germany 2-7 days**
UK 2-14 days**
Other EU 2-25 days**
Australia 5-35 days
South America 15-45 days

*Non incorporated regions may take longer
**In some rare cases, we will ship to the EU from the US if we are out of stock, we will notify you if this will happen for confirmation
Almost all our orders come with a tracking number.

 

RETURNS & REFUNDS

I accidentally placed a wrong order/ordered the wrong size. What are the next steps?

If you choose the wrong size/shirt/color or simply want to cancel your order, please contact us ASAP before we get your items printed and sent. After the items are printed, we cannot cancel/change them anymore unfortunately.

Our Order Help From is HERE

Get in touch with us via our social media -
Facebook: Here
Instagram: Here

If you have order related queries, use the Order Help form on our site!

My order has issues/I would like a refund/replacement!

If your items come with smudged prints, stains, or any damages, please send us an email ASAP for a replacement. 
The same goes if we send you the wrong design, color or size.

If your item does not get delivered within the estimated time frame in the table above, please get in touch with us. We will contact the courier and try to check with them about the order.

If you give us an incorrect address and there are issues after that, we cannot do much. But we will try our best to find a compromise! We are extremely flexible and encourage you to contact us if anything bothers you/goes wrong.

There is nothing wrong with my order, but I would like a refund, what do I do?

Unfortunately, we CANNOT refund such orders. You can ask for a replacement though, if whatever you order doesn't fit you.

If you're just not happy with anything in general/don't feel like it suits you, we will accept a return for store credit. Additionally, we will also accept returns for sizing issues within seven days of the customer getting their order. We will then issue the customer a gift card to reorder the correct size once we have safely received their unwashed and unworn original item. 

 

Our reviews are 4.9/5 stars for a reason!

 

 

The Designs
Almost all the designs in store are made exclusively by Iced Tea, you will not find them anywhere else. The design files are all in 4K quality, this ensures that they look smooth, crisp and aesthetically pleasing.

We also have independent artists collaborating with us. Their designs are mixed with our own as we share similar ideas and themes. Each purchase at Iced Tea supports an artist. 

The Garments
You will love our 100% soft cotton Bella+Canvas, Gildan soft-style, and Next Level T shirts.

We have a mixture of hoodies available. With varying fiber content depending on color and location of purchase. The hoodies are between 50% - 80% Cotton with the rest being polyester.


You can always count on us to deliver our designs on premium quality garments!

Our shirts at Iced Tea Aesthetics are made out of 100% soft cotton, our hoodies and sweaters are made out of 50-80% cotton. To ensure they stay soft and cuddly, we recommend treating them extra nicely.

 

Washing & Drying
You can throw your shirts and hoodies in the wash, they enjoy the bath and love the water. Just make sure that:
They are turned inside out (print on the inside)
They are washed with similar colors
They are not washed at more than 30°C/90°F Don't bleach
Try avoid drying them with a machine, heat and cotton are not nice friends. You can get away with putting them in the drier with 'Delicate' settings if you absolutely need to use the dryer.
Do not Iron on the print. Turn the shirt inside out and iron on the backside.